This morning I was trying to book an award ticket for my mother-in-law to fly from Lima to Cusco and back in August so she could go to Macchu Picchu. Normally, this is a $300 each way flight, so it is a tremendous value at 4,500 British Airways Avios per person. She got 50,000 Avios just for getting the British Airways credit card!
Nevertheless, when you type in Cuzco to Lima one way in their search, the website returns all the valid flights.
And you get valid results. However, if you type in Lima to Cuzco (as below), it says it can’t find Cuzco and gives you the option of Chico California or somewhere in Greece.
I called British Airways to try and book this on the phone, however since I am not an authorized user on her account (yet), they wouldn’t work with me. I then asked to be transferred to their website IT support desk to report the issue and to see if there was a workaround. The (surly) agent noted that there was not an IT support desk and he has noted the issue for management to resolve. I highly doubt he noted it. He was not a sympathetic agent.
In any case, for those of you trying to get to Cuzco, you may have to call until they fix this issue.