American / US Merger Integration Challenges: Double Crediting Cross Carrier Points

The integration phase of the US Airways and American Airlines merger is on.  Just like any large integration, there are bound to be challenges and glitches.

I think we have discovered a big one.

It appears that for some, if not all flights where a passenger flies American Airlines but includes his US Airways number on the reservation, the passenger gets credited for the flights to both his American Airlines account AND his US Airways account.

I received a report from a friend whose co-worker had this situation, and sent me the screenshots to prove it.

The friend’s coworker, let’s call him Boris, bought flights from his travel agent, American Express to fly from San Francisco to Houston.  Boris has no status with American Airlines and Silver with US Airways.  He bought a first class flight, operated by American Airlines with a routing of San Francisco – Dallas – Houston.  At booking, his American Airlines number was provided.  After booking Boris called American Airlines and changed his frequent flier number to his US Airways number where he has silver status.  He has since taken the flight.

Boris has checked his American airlines and US Airways accounts and now sees this:

US Airways Statement for Boris

US Airways Statement for Boris

On Monday January 20 Boris flew first class on American SFO – DFW – IAH.  US Airways shows these flights as earning 1,464 miles and 500 miles as well as bonuses of 366 miles and 125 miles respectively.

American Statement for Boris

American Statement for Boris

For the same flights on January 20 American Airlines shows these flights as earning 1,464 miles and 224 miles (he has no status with AA) as well as bonuses of 732 miles miles and 112 miles respectively.  These bonuses are the 50% bonus for flying American and crediting to US Airways or vice versa.  And he earned no Silver 25% bonus on the American flights like he did with US Airways.

The systems are obviously a bit out of sync on the dates, and also the flight numbers.  I suspect they are referring to the codeshare flight number instead of the actual flight number.

How long will this glitch last for?  Probably not for long.  US and American’s IT systems aren’t speaking together effectively, at least not at the moment.  That can change soon with some manual intervention.

The Bottom Line:

All in all for this 1,689 nautical miles of flying, Boris earned 2,455 US Airways miles for taking the flight and being silver and 2,532 American miles for flying American but crediting to US Airways. 

Since he had his US Airways number on the reservation, I believe he should have only earned 2,455 US Airways miles + a 50% bonus on the 1,689 of 845 miles for a total of 3,300 miles for this 1,689 nautical mile flight.  In reality he earned a combined: 4987 miles, an error in his favor of 1687 miles.

Poke some holes in this analysis.  What could be causing this other than merger integration teething?

Marriott’s Newest Type of Platinum Challenge

 

 

Marriott has recently been offering a Platinum Challenge.  This is an opportunity for those who don’t have status with Marriott to earn platinum status by “proving their loyalty” and staying many nights in a short period of time.  According to Marriott:

On behalf of Marriott Rewards Guest Services, please allow me to extend an offer to you to conditionally upgrade your status to the Platinum Elite level.  This new status would be valid through November 30, 2013; however, an updated membership card would not be processed until the following terms have been met.

In order to maintain this status, you must accumulate nine separate paid stays beginning with the date the upgrade is processed, through November 30, 2013.  This is a one-time offer, and would be effective within 24 to 48 hours of your acceptance of this upgrade offer.

Now I already have Platinum Premier status with Marriott (not to be confused with Platinum Plus).

However I checked-in to the Springhill Suites Marriott in Conroe, Texas last night and was offered a new kind of challenge on a card within an envelope waiting for me in my room:

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The card reads:

Here is your platinum challenge for this week… What can you hold without ever touching or seeing your hands?

You may redeem this card at the front desk for a fabulous prize!  Thank you and Good Luck! Springhill Staff :-)

I still haven’t figured out the riddle, and I haven’t googled it because that would be too easy.  Anyone know it?  I wonder what the “platinum challenge” prize is?

In other news, this hotel gave me $50 cash last week for not offering me a Platinum Check-in Amenity.  I have only had this happen 4-5 other times in all my Marriott stays.

Hertz President’s Circle Status Match – And First Hertz Upgrade – The Disgustang

 

 

She’s electric blue.  Soft top convertible.  No blue tooth and if you drive over 60 she warns you to slow down.  But she’ll do for this week in Houston.

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the disgustang

This is my first Hertz President’s Circle upgrade.  They originally had me in a Rav-4.  I went to the Gold counter and requested a change to a car that has a trunk to be more secure for my laptop.  They told me to walk over to the Gold row and pick whatever I wanted (which at the time looked like some Crusty Impalas, Nissan Sentras, and Minivans).  I then responded, “those could work fine, however as a President’s Circle member, would you be able to set me up with a different upgraded car?”  She said, “will a Mustang work?”  I replied, “sure, why not?”

I didn’t realize it was a convertible nor that it was four-loko blue until I walked up to it.

My firm switched its preferred rental car vendor from Avis to Hertz for 2014.  And they also offered us a status match.  We were asked to offer proof of our current Avis Status and e-mail Hertz at: Hertzstatusmatch@hertz.com.  I did this, and it took about a week, but I finally received an e-mail stating:

Dear Mr. <Tocqueville>:

I have received your recent inquiry concerning your Hertz #1 Club Gold membership status. I sincerely apologize for the delay in my reply.

I am upgrading your membership to Hertz #1 Club President Circle Gold status. Please allow 24 hours for this information to update in your on-line profile. It is not necessary to have the upgraded membership card to begin enjoying the benefits of your upgraded status. However, in the event you prefer to have a card, you may print one from the Hertz website. Once you are logged onto our website, click on “My Account”, and click on “Print Membership Card” in the member navigation.

President Circle member benefits include guaranteed vehicle availability with a two hour notice, 25% bonus on Hertz #1 Award Points, no blackout dates for certain vehicle classes on special offers, preferred parking spaces for your convenience, and guaranteed one-car-class upgrades. The benefits, including guaranteed one-car-class upgrades are offered at participating Hertz locations in the U.S. and Canada. If internationally registered, the benefits would apply for participating locations in Europe.

Your loyalty is important to us and we trust your future car rental experiences reflect that.

Sincerely,

<<Agent named redacted>>

So using this I will see what other cool upgrades I can score.  I hear Houston is one of the better President’s Circle upgraders in the circuit, so I’ll keep you posted on what comes next.